Cancellation, Return and Refund Policy

Return Policy

We follow a “No Questions Asked Return Policy.” Under this policy, customers may return the product at the time of delivery if they are not satisfied with the product quality, or if a wrong or damaged product has been delivered.

In case the customer is unable to perform a quality check at the time of delivery, a complaint may be raised within 4–5 hours of delivery. Our support team will review the complaint and resolve the issue within 24–48 hours.

To help our quality control team identify the root cause and improve product quality, it is mandatory to share clear images of the product(s) for which the complaint is raised.

Subject to approval by our quality control team, one of the following actions may be taken:

• Exchange of the product (if possible)
• Credit or refund of the bill amount into the PS Wallet

The credited wallet amount can be used for future purchases on the website.

Order Cancellation by User

A user may cancel the entire order or any specific product or quantity for any reason, subject to the cancellation terms displayed at the time of initiating the cancellation. By proceeding, the user agrees to these terms.

Cancellation Policy

Orders can be cancelled within 4–5 hours of placement. Once the cancellation request is approved, the refund will be initiated within 1–2 hours.

The refunded amount will be credited to the customer’s wallet and/or bank account and is expected to reflect within 10–14 working days, depending on the bank or payment provider.

Refund Policy

We do not offer direct cash refunds. All approved refunds are processed only in the form of wallet credits or as per the applicable cancellation terms.